Shipping Policy

Thank you for shopping with Toolsemporium. We are committed to delivering your order in a timely and reliable manner. Please review our shipping policy below.

1. Processing Time

All orders are processed within [1–3 business days] (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Domestic: [1-7 business days]
- International: [7-14 business days], depending on destination and customs processing

3. Shipping Methods

We offer several shipping options, including:

Standard Shipping
Expedited Shipping
Express or Overnight Delivery (where available)

4. International Shipping

We currently ship to select countries outside of HONG KONG.
International orders may be subject to import duties, taxes, or customs fees, which are the responsibility of the customer.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to become available.

6. Shipping Delays

While we strive to meet estimated delivery times, delays may occur due to high order volumes, weather, or carrier issues. We are not responsible for shipping delays beyond our control.

7. Incorrect Addresses

Please double-check your shipping address before placing an order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Contact Us

If you have any questions or concerns regarding shipping, feel free to contact us:

Email: support@toolsemporium.com
Phone: +852 53158108
Address: JIANTONG LIMITED
RM 1001,10/F THE CLOUD 111
TUNG CHAU ST TAI KOK TSUI
HONG KONG