Return Policy

Return Policy

Thank you for shopping with Toolsemporium! We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns

• You may return most items within [1-5] of receiving your order for a full refund or exchange.

• Items must be unused, in their original packaging, and in the same condition that you received them.

• Proof of purchase (such as your order number or receipt) is required for all returns.

Non-Returnable Items

The following items are non-returnable:

• Gift cards

• Downloadable software or digital products

• Final sale or clearance items

• Perishable goods or personalized/custom products (unless defective)

Return Process

To initiate a return:

1. Contact us at support@toolsemporium.com with your order number and reason for return.

2. We’ll provide return instructions and a shipping label if applicable.

3. Once we receive your return, we’ll inspect the item(s) and process your refund or exchange within [1-5] business days.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

• Original shipping fees (if any) are non-refundable.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within [1-5 days] of delivery. We’ll make it right as quickly as possible.

Contact Us

If you have any questions about our return policy, feel free to reach out:

Email: support@toolsemporium.com
Phone: +852 53158108
Address: JIANTONG LIMITED
RM 1001,10/F THE CLOUD 111
TUNG CHAU ST TAI KOK TSUI
HONG KONG